Refund & Returns Policy

# Refund and Returns Policy

We stand behind the quality of our products. If something is not right, we want to make it right. This policy is designed to be fair to you and clear for everyone.

## Return Window

You may request a return within 30 days of your delivery date. We track this from the day your package is marked delivered by the carrier.

## Accepted Reasons for Return

We accept returns for the following situations:

- **Damaged item** — arrived broken or compromised during transit
- **Defective item** — does not function as intended due to a manufacturing issue
- **Item significantly not as described** — what arrived does not match the product listing in a meaningful way

## Not Eligible for Return

We cannot accept returns for:

- **Buyer's remorse** — we encourage you to review product dimensions and features carefully before ordering
- **Wrong size selected by customer** — please double-check measurements against your space
- **Minor color differences** — screen calibration varies across devices, and slight shade variations are normal

## Return Process

Follow these steps to submit a return request.

**Step 1 — Contact us by email.** Send a message to our support team with your order number and a brief description of the issue.

**Step 2 — Provide photo evidence.** Attach clear photos showing the damage, defect, or discrepancy. This helps us process your request quickly and accurately.

**Step 3 — Await approval.** We will review your submission and respond within 1 to 2 business days with instructions. If approved, we will confirm next steps for the return.

**Step 4 — Refund issued.** Once your return is approved, we will process your refund to the original payment method within 5 to 7 business days. You will receive a confirmation email when the refund is complete.

## Additional Notes

We do not charge restocking fees. The refund amount will match the purchase price paid for the item. Shipping costs are non-refundable unless the return is due to our error.

If you have questions about whether your situation qualifies, please reach out before initiating a return. We are here to help.